Apple also allows users to reset their iTunes password reset not working using a friend or family member's Apple device. To do this, first download Apple's support app on an iPhone or iPad. Within the app, tap Passwords & Security and then tap Reset Apple ID Password. Tap Get Started and then A Different Apple ID. Enter the Apple ID that requires a password reset and then Next. Follow the on-screen instructions until the app confirms that your Apple ID password has been reset.
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